You're interested in renting a furnished apartment? Here are the most asked questions & answers:
FARAWAYHOME is a curated platform for letting premium and luxury furnished apartments and serviced apartments in Berlin, Munich, Frankfurt, Hamburg, Cologne, Düsseldorf, Leipzig, Stuttgart and London.
Our goal: find the perfect tenant for your property — securely and effortlessly. Register your apartment, schedule a photo and video shoot, receive verified inquiries, choose your ideal tenant.
Nothing upfront. Our service is completely free until a rental contract is signed — zero risk for you.
A commission is only due upon successful placement. Under the Bestellerprinzip (in effect since June 2015), the commission is paid by the party who engaged the agent. The amount is based on the rental duration and monthly rent.
You can deduct the commission as advertising costs in your tax return. In the event of a rental extension, additional commission may apply under the same terms if the legal maximum has not yet been reached.
1. Send us photos and details of your apartment to welcome@farawayhome.com
2. We'll review and confirm whether your property qualifies
3. You receive login credentials for your FARAWAYHOME OS dashboard
4. Schedule a professional photo and video shoot
5. Review your listing, set your price and go live
6. Receive verified tenant inquiries and choose your preferred tenant
7. Optional: we arrange viewings on your behalf or jointly
8. Sign the rental contract and receive the first rent and deposit
9. Hand over the apartment to the tenant
1. No minimum contract term and no exclusivity required
2. Benefit from the reach and expertise of one of Germany's leading platforms for premium furnished apartments
3. High-quality presentation of your property — with optional professional photography, video tour and an individually written description
4. Zero risk: commission only due upon successful placement, no other costs
5. Every prospective tenant is background- and credit-checked
6. We prepare and coordinate the legally reviewed rental contract
7. Viewings organized and conducted on your behalf if you wish
8. All necessary documents provided — handover protocols, inventory lists, etc.
9. A dedicated, reliable FARAWAYHOME advisor on site
10. Access to our network of interior designers, craftsmen and service providers
In short: save time, reduce risk, and earn higher rental income through better tenants.
FARAWAYHOME is not a short-term rental or holiday apartment platform. We're looking for properties that are specifically intended for furnished letting — apartments that tenants can make their home.
Demand consistently exceeds supply on FARAWAYHOME, so our standards are high. Your property should have:
- High-quality, tasteful furnishing
- Renovated, near-new or first occupancy condition
- Fully equipped (kitchenware, towels, bed linen, etc.)
- TV and Wi-Fi
- Washing machine and standard kitchen appliances
- Preferred: dryer, parking space
Send us photos and basic information (address, size, etc.) to welcome@farawayhome.com and we'll give you an honest assessment.
Send us photos and details via email to welcome@farawayhome.com. The photos don't need to be professional — they just need to show the current state and furnishing of your apartment.
We'll review your submission and, if it's a fit, get in touch to discuss the next steps and onboarding.
You'll receive login credentials for your FARAWAYHOME OS dashboard at app.farawayhome.com. There you can manage availability via a calendar, set your rental price, and view all incoming inquiries.
Next, our photographer will schedule a professional shoot (depending on your chosen package). Commission is only due upon successful placement — if no rental is achieved, you pay nothing.
Every inquiry is first reviewed by FARAWAYHOME. Once the tenant's data is complete, you'll be notified via email and in your dashboard with key details about the applicant.
If you're interested, confirm the inquiry. If the tenant requests a viewing, it's conducted according to your preference — by us, by you, or jointly.
Once both sides agree, we collect the remaining documents (ID, income proof), prepare the rental contract and make it available for signing. We also provide handover protocol templates and an inventory list.
The tenant transfers the first rent and deposit before moving in. FARAWAYHOME remains your point of contact throughout the rental period.
Yes. Under German registration law (Bundesmeldegesetz), landlords are required to provide tenants with a confirmation of residence (Wohnungsgeberbestätigung) within two weeks of move-in. The tenant needs this document to register their address at the local residents' registration office.
FARAWAYHOME provides you with a template and supports you if needed.
In most cases, yes. FARAWAYHOME exclusively lists properties that are specifically intended for furnished letting — no holiday rentals, no short-term lets, no subletting of your own home.
Some cities have misuse-of-housing regulations (Zweckentfremdungsverbot) that may require a permit depending on the arrangement. FARAWAYHOME ensures all listed properties comply with local regulations and is happy to advise you on your specific situation.
Every tenant is different. Expats and business professionals often look for smaller, centrally located apartments, while families and executives with children tend to need larger spaces or even houses.
As long as your property is well-maintained and attractively furnished, FARAWAYHOME will find the right tenant for it.
Our tenants include diplomats, corporate executives, entrepreneurs, expats and professionals on temporary assignments. Every inquiry is thoroughly reviewed — a potential tenant is only introduced to you after passing our verification process.
All rents on FARAWAYHOME are all-inclusive — electricity, water, gas, internet and ancillary costs are bundled into a single monthly amount.
You can offer additional paid services such as final cleaning, parking or regular housekeeping. Please list these in your listing so tenants know upfront.
No, there's no exclusivity requirement. However, exclusive listings come with certain advantages — contact us for details.
Listing with FARAWAYHOME is non-binding. You can remove your property at any time. Existing rental contracts remain unaffected. There is zero risk.
Please update the availability in your FARAWAYHOME OS dashboard so that no inquiries come in for dates that are already booked. Keeping your calendar current saves time for you and for prospective tenants.
Absolutely. You decide which house rules apply to your property. If you allow pets, you can specify the type and size. A general smoking ban applies across all FARAWAYHOME apartments.
Yes. You set the deposit amount yourself in your FARAWAYHOME OS dashboard. Standard is between 1 and 3 months' rent — we recommend 2.
The tenant transfers the deposit before moving in, always before the key handover. We advise tenants to transfer both deposit and first month's rent immediately after signing the contract.
The first month's rent is transferred before move-in and key handover, typically right after contract signing.
Per the rental contract, the tenant is required to transfer rent by the third day of each month.
Contact FARAWAYHOME immediately — we'll reach out to the tenant right away and mediate. If no resolution is reached, standard legal remedies apply. The deposit serves as your first line of security. Thanks to our credit checks on all tenants, the risk of payment default on FARAWAYHOME is minimal.
Yes. FARAWAYHOME accepts both furnished and unfurnished properties.
If you're considering furnishing your apartment for the rental market, we're happy to advise. We know exactly what tenants in this segment expect and work with trusted partners who have furnished many apartments in our portfolio.
Contact us at welcome@farawayhome.com or +49 30 120 640 86.
FARAWAYHOME OS is the operating system for furnished living — a free dashboard at app.farawayhome.com for landlords, tenants, HR departments and relocation agencies.
As a landlord or provider you get: property management with listings across all cities, inquiry management with applicant screening, internal and external bookings (external always commission-free), centralized messaging and documents per inquiry and person, a calendar for viewings and bookings, and API imports from Propstack, Flowfact or OpenImmo.
FARAWAYHOME OS is free. Commission is only due on bookings mediated through FARAWAYHOME. For larger teams and portfolios, FARAWAYHOME OS PRO offers dedicated onboarding and custom integrations.
Landlord security is our top priority. Here's what we do:
1. Every tenant is verified — identity and creditworthiness are checked before they're introduced to you
2. Income and credit checks minimize the risk of rent default
3. Mandatory deposit and liability insurance protect your furnishings
4. We hold sufficient personal data on all tenants for legal identification
5. Rental contracts are legally reviewed and fair for both parties
6. A dedicated personal advisor supports you on site
These standards have kept FARAWAYHOME 100% fraud-free since 2012.
Never hand over keys or enter into an agreement outside the FARAWAYHOME system. We cannot provide our services or security guarantees for off-platform transactions.
All communication, documentation and payments should go through FARAWAYHOME. Be wary of requests to use wire transfer services like Western Union or MoneyGram.
If anyone asks you to bypass FARAWAYHOME, contact us immediately at welcome@farawayhome.com or +49 30 120 640 86.